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Getting Started with PING

One of the very first things you’ll want to do before you begin using PING is to ensure your mobile device has been set up to receive messaging. These instructions will walk you through provisioning of a Hopkins-issued pager, cell phone and/or PING Inbox. This document also describes what a ‘Preferred PING Device’ is and how it’s used within PING.

Click here for a PDF download these instructions.

 

Hopkins-issued Pager Setup

While your pager may be entered into PING on your behalf by the Pager Office, you may find it necessary to enter your own information from time to time. myProfile allows you to do this.

To opt your Hopkins-issued pager into PING:

1. Login to http://my.jhmi.edu

2. Click the ‘myProfile’ icon, located at the top of the left-most column of the web page

3. Within myProfile, scroll down to the ‘Hopkins Pager’ field and enter your 10-digit pager number

4. Scroll down to the bottom of the page and click the ‘Save myProfile’ button

5. Login to PING at http://ping.jhmi.edu and do a search for yourself

6. Send yourself a test message through PING

7. Verify receipt of your message. If you do not receive your test message, verify that your pager number is correct in PING and send yourself a numeric page through the telephone.

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Cell Phone Setup

PING also supports text messaging to cell phones. If your personal cell phone is able to receive text messages, you may opt it into PING instead of or in addition to a Hopkins-issued pager or PING Inbox.

Messages sent through PING to your cell phone will come from the sender ‘358-42,’ our third-party message handler. While these messages will appear as regular text messages to your cell phone, you will be unable to successfully to reply to these like you would a traditional text message.

To opt your cell phone into PING:

1. Login to http://my.jhmi.edu

2. Click the ‘myProfile’ icon, located at the top of the left-most column of the web page

3. Within myProfile, scroll down to the ‘Cell Phone’ section

4. Enter your 10-digit cell phone number in the appropriate field

5. Select your cell phone carrier from the appropriate drop-down menu

6. Check the box to the left of the ‘Allow users of Hopkins affiliated web sites to text me’ link

7. You will notice a Terms of Service screen appear

a. Check the box to the left of the ‘I agree to these Terms of Service’ text

b. Click the ‘Close’ button to close this window

8. Scroll down to the bottom of the page and click the ‘Save myProfile’ button

9. Login to PING at http://ping.jhmi.edu and do a search for yourself

10. Send yourself a test message

11. Verify receipt of your message.

  • If you do NOT receive your test message, text ‘HOPKINS’ to ‘35842.’ You will receive a reply. This message may instruct you contact your cell phone carrier for further action. 
  • Once you receive this reply, send yourself another test message through PING.  If you still do NOT receive a test message, contact the IT Help Desk at (410) 955-HELP.

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PING Inbox Setup

PING Inbox is an app for iPhone and Android.

For more information about PING Inbox, visit http://pinginbox.jhu.edu.

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