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Install or Connect Now | Acceptable Use Policies Supported Platforms | Installation Instructions | Manual Installation Files | FAQ

 

Mac Users - Please follow the first four troubleshooting steps in order.

Link #6 is for users who are having trouble with logging in through ESA.

Windows Users - Please follow these instructions in order.

 

1. I am receiving an Authentication rejected by server Error.1. I am receiving an Authentication rejected by server Error.
2. How do I know if Java is installed?2. How do I know if Java is installed?
3. How do I know what version of Junos Pulse I am running?3. How do I know what version of Junos Pulse I am running?
4. How can I verify my Java and Safari security settings?4. How do I remove old JHPulse Connections?
5. How do I remove old JHPulse Connections?5. What should I do if I am having trouble signing in?
6. What should I do if I am having trouble signing in? 

Mac Users FAQ

  1. Authentication rejected by server error

  2. Verify Java is installed

  3. Verify the correct version of Junos Pulse is installed

  4. Verify you have the correct Java / Safari Security Settings

  5. How to remove old JHPulse Connections

  6. How to log in through ESA

Windows Users FAQ

  1. Authentication rejected by server error

  2. Verify Java is installed

  3. Verify the correct version of Junos Pulse is installed

  4. How to remove old JHPulse Connections

  5. How to log in through ESA