|What is JHConnect?|
|Why was JHSecure retired?|
|What Operating Systems are currently supported by Juniper, and tested with JHConnect?|
|Does JHConnect work with VMWare Workstation, VMWare Fusion, VirtualBox, or other virtualization technologies?|
|Does JHConnect work with Tablets and or Smart Phones?|
|How do I get JunosPulse?|
|How long can I be connected to the VPN on my Smart Phone or Tablet device?|
|What type of computer do I need to use JHConnect?|
|How should I make the change from JHSecure to JHConnect?|
|Can I use JHConnect on a computer where JHSecure is installed?|
|What benefits does JHConnect offer?|
|What should I do, if find something that worked on JHSecure that does not work on JHConnect?|
|Do I need JHConnect?|
|How do I use JHConnect?|
|How do I get the correct client?|
|Somebody else has administrative control of the computer that I'm using. What do I do?|
|I followed the instructions and connected to JHConnect. What now?|
|I installed JunosPulse on my Android Device and connected to the VPN, but can not reach any internal resources. What do I do now?|
|When trying to connect from my Tablet device I receive an error saying I do not have permission to connect and need to contact my Administrator?|
|If I have JHSecure, why do I need JHConnect?|
|I already have a VPN client installed on my PC. I want to make sure there will be no software compatibility issues.|
|Can I use VPN to access the Hopkins network and/or departmental resources if my computer is located on another organization’s network that is behind a firewall?|
|What is split tunneling?|
|Does JHConnect allow split tunneling?|
|My JHConnect session automatically quits on me. Is there an automatic timeout for a JHConnect session?|
|My JunosPulse session automatically quits on me. Is there an automatic timeout for a JunosPulse session?|
|My JunosPulse session was disconnected when I unlocked my phone?|
|Why can't I get to my local printer (or other device), it should work since you allow access to local network resources?|
|Will IT@JH help me troubleshoot wireless networking and personal firewall problems?|
|Will JHConnect work with x64 Internet Explorer?|
|How do I get more help?|
What is JHConnect?
JHConnect is the application name assigned to Hopkins SSL VPN. JHConnect is a virtual private network system that provides access to Hopkins Computing Network resources for remote users.
Why was JHSecure retired?
The JHSecure application was successful for many years at Hopkins, however the vendor (Cisco) stopped selling the product in early 2008 and began the process of phasing out support for the platform in August 2008. One of the areas where this lack of support was felt most keenly by Hopkins members was the lack of support from the vendor for clients using 64-bit Microsoft operating systems.
What Operating Systems are currently supported by Juniper, and tested with JHConnect.
A current list of supported Operating systems can be found here.
Does JHConnect work with Tablets and or Smart Phones?
Junos Pulse is Junipers VPN solution for mobile devices, equivalent to Network Connect on PC's. More information about Junos Pulse can be found by clicking on this link JunosPulse. Instructions on Installing and configuring Junos Pulse can be found here.
How do I get JunosPulse?
Unlike Network Connect Junos Pulse is not a client application where you install on your PC from the Johns Hopkins Portal. In order to install Junos Pulse on your smart phone devices or mobile devices like the iPhone or tablets please visit the manufacture App store, for example iTunes for Apple and Android Market for Androids. Instructions can be found here.
How long can I be connected to the VPN on my Smart Phone or Tablet device?
The current maximum connection is 180 minutes at which point you will be disconnected. More session settings can be found here.
We fully support connections from the host operating system (i.e. the OS that starts when you power on the computer). We do not provide any support for connections from the guest operating systems (i.e. the virtual OS that is started after running VMWare, Parallels or VirtualBox).
What type of computer do I need to use JHConnect?
Please visit this page which details compatible computers.
How should I make the change from JHSecure to JHConnect?
The best way is to review this FAQ and the instruction guide for your operating system. You can use JHConnect while JHSecure is installed on your computer.
The best way to start is by logging into http://my.jh.edu and clicking the button along the left side of your homepage for JHConnect.
Can I use JHConnect on a computer where JHSecure is installed?
Yes, but we do not recommending attempting to connect to JHConnect while JHSecure is running.
What benefits does JHConnect offer?
JHConnect is built on an actively supported product from Juniper Networks, so support for new operating systems and operating systems patches will be available ongoing.
JHConnect can be used to on a computer that has other VPN software installed.
JHConnect is a newer system with faster network interfaces that along with additional hardware redundancy can support greater than 20 times the throughput of the JHSecure systems.
What should I do, if find something that worked on JHSecure that does not work on JHConnect?
Although we attempt to provide the same capabilities from JHConnect that are available through JHSecure, differences in the physical infrastructure of the two systems or in the client design may cause problems for some customers. If you identify functionality that works through JHSecure that does not work with JHConnect, please contact the Help Desk at 410-516-4357.
Do I need JHConnect?
If you need access to network systems or resources (e.g. accessing EPR, SAP, student records, PHI, or some email or calendaring systems) from a remote location, you will need to use a method like JHConnect.
How do I use JHConnect?
JHConnect is available through the myJH Portal at http://my.jh.edu. After logging into the portal, clicking on the button labeled JHConnect along the left side of your home page will display the instructions that you need to follow the first time that you use JHConnect.
Detailed instructions for using JHConnect are available at the following locations:
|Linux (Not Supported)||https://portalcontent.johnshopkins.edu/sslvpn/OSGuides/linux.html|
How do I get the correct client?
JHConnect provides the necessary client on demand. This means it will load the client within your web browser when you access the service. For some systems you need to have administrative privileges to use JHConnect the first time.
Somebody else has administrative control of the computer that I'm using. What do I do?
If you use a managed computer, and do not have administrative access, please ask you LAN Administrator to install the Juniper Installer Service which can be found here.
If your computer is owned or managed by a non-Hopkins entity, please request that your administrator install one of the following packages.
|Network Connect for Windows (32-Bit)||Click Here|
|Network Connect for Windows (64-Bit)||Click Here|
|Network Connect for MAC OS X||Click Here|
|Network Connect for Linux||Click Here|
I followed the instructions and connected to JHConnect. What now?
JHConnect provides the same type of access that JHSecure offers. This means that although you have access to the Hopkins Computer Network, you do not automatically get access to the desktop on your work computer or the shortcuts that you have assigned in your browser. Your desktop administrator should be able to provide you with guidance to access all of the resources that you need. You can also contact the Help Desk for additional assistance. http://my.jh.edu is also a good place to start.
I installed JunosPulse on my Android Device and connected to the VPN, but can not reach any internal resources. What do I do now?
Unfortunately, at this time Android devices do not allow fully functional VPN tunnels as dictated by their standard operating system. Until this changes, Android users can use Junos Pulse to access Hopkins internal websites. Support information and systems limitations for Junos Pulse can be found here : (Provide link to it.jhu.edu Junos Pulse link)
When trying to connect from my tablet device I recieve an error saying I do not have permission to connect and need to contact my Administrator?
In order to connect to the VPN from a tablet device you must configure the JunosPulse software and make a new connection. The new connection should point to https://sslmobile.johnshopkins.edu and certificates need to be unchecked. Attempting to connect from a Tablet and or Smart Phone via the JHU portal will result in a permission error without prompting the customer for their User name or password.
If I have JHSecure, why do I need JHConnect?
JHSecure is no longer available.
JHConnect is intended to serve as a replacement in most cases for JHSecure. It is newer product that provides several benefits for both Hopkins support personnel and customers using the product. It supports many newer operating systems that will unfortunately never be compatible with JHSecure.
I already have a VPN client installed on my PC. I want to make sure there will be no software compatibility issues.
It is safe to use JHConnect if you have other VPN clients (including JHSecure) installed on your computer.
We do not recommend attempting to use more than one VPN system at a time.
Can I use VPN to access the Hopkins network and/or departmental resources if my computer is located on another organization’s network that is behind a firewall?
Yes, the JHConnect service communicates over standard web protocols and should work through almost all firewalls.
However, the ability to use Network Connect may be restricted depending on the local security policy and might not function. See the previous question on administrative control of your computer.
What is split tunneling?
Split tunneling is where your computer can send information out in more than one direction at a time. Generally when a computer is connected to a network (whether through VPN, DSL, or an office connection) all of its communications go through that single connection. When you have a VPN running, your computer has a choice - either to send the traffic through the VPN or through the normal network connection.
If split tunneling is enabled, then traffic going to Hopkins would use the VPN and traffic to other sites (like Google and Yahoo) would not use the VPN. If split tunneling is not enabled then all traffic (even traffic to the computer next to yours) goes to the VPN system first and then to its real destination.
Does JHConnect allow split tunneling?
No. When you are using JHConnect you are connected to the Hopkins Computing Network in the same manner as the JHSecure service previously offered by Hopkins. This means that all traffic must first go to the Hopkins Computing Network before it is sent to its final destination.
NOTE: For user convenience we have made one exception to this policy. We have enabled the ability for you to access local network resources which do not require a route. This means you will still be able to access your companion or roommate's computers, local music servers, and other network devices (like a Tivo).
Why can't I get to my local printer (or other device), it should work since you allow access to local network resources?
The most common causes of this situation is how ip addresses and computer masks are assigned on the network that the computer you used to connect to JHConnect. Often even though the device may be right next to your computer, it has been assigned an address and subnet mask combination that places the devices on different IP networks. If you are unsure about what this means, please contact the Help Desk or your desktop support administrator.
My JHConnect session automatically quits on me. Is there an automatic timeout for a JHConnect session?
Yes. If your JHConnect session is idle for sixty minutes your session will automatically be disconnected. We also limit the maximum time that you may have an open connection to a little over 12 hours.
My JunsoPulse session was disconnected when I unlocked my phone?
Any time you lock your phone, or when your device to sleep, it severs the VPN connection on the device, but continues to consume a license on the VPN server. In order to manage costs we are terminating sessions that indicate a device is locked after 15 minutes. More session settings can be found here.
Will IT@JHhelp me troubleshoot wireless networking and personal firewall problems?
No. Before we can help you fix a problem, we request that you connect your system with a hardwired connection AND disable or remove any personal firewall devices. We do not have sufficient resources to provide aid in the use of JHConnect on wireless connections or through firewalls. We recommend contacting the manufacturer of the wireless access point, wireless transmitter, or firewall.
Will JHConnect work with x64 Internet Explorer?
No. Please visit the OSSupport page for supported operating systems and browsers.
How do I get more help?
General help is available through the Hopkins Help Desk at 410-516-HELP(4357) or 410-955-HELP(4357).
If you have a LAN administrator, they may be able to answer questions more specific to your situation.